If you need to travel on business, ensure it is comfortable for everyone involved. Every year, 1.3 million people travel for work in the US alone. No wonder, in 2023, companies of all sizes need company travel software to manage their travel needs. Gone are the days of booking online and collecting and tracking invoices. 

Here we show you why personalized and customized company travel software can simplify your travel management system into a simple yet cost-effective workflow.

Why Is Personalization Necessary For Business Travel?

Business travelers make up only 12% of all airline passengers, yet they pay higher prices and contribute 75% to profitability. More businesses are realizing how essential it is to have a travel budget and healthcare in place, so they're looking for ways to tailor their business travel to fit their needs. 

Personalization is essential to business travel; what's more, it is what the traveling millennial and Gen Z expect.

How Does Personalization In Travel Work?

Personalized travel is a strategy where the booking experience and content cater to customer needs. The goal is to engage the customer experience.

With personalized travel, you get company travel software with an easy-to-use interface. It is not a platform that makes the customer go through a long and tedious process. The travel management system will collect and analyze data through company travel software.

Most business travelers prefer to use AI with travel management software that provides an easy-to-use booking experience.

Factors For Tailoring The Company Travel Software To Your Needs

Personalized Travel Management System

Every business traveler has their travel plans, and if they use a regular booking tool, they'll end up with options that don't match their needs. The hotels or airlines they come across online may need to be more suitable. They might be too far away or in dangerous or low-end neighborhoods.

But don't worry; there is a way to get this info to your travelers quickly and easily. With your company travel software, you'll get personalized options to give your business travelers their preferences, such as: 

• Showing regular destinations and preferred hotels in the search options 
• Pointing out locations like offices, stores, factories, etc. 
• Sending personalized notifications and geo alerts to let bookers know about local news
• Providing safety regulations if a travel location is in a state of social turmoil that could put your traveler at risk
• Transparency through reviews to help your traveler pick the best hotel 

75% of customers want to get through travel communication as quickly as possible, whether by speaking to an agent or using an automated system. As consumer technology changes, your business travelers need intuitive, personal online engagement - recommendations that seem like they know the user. Now travelers can have that experience with a unified digital travel platform.

FAQ Chatbots

A company travel software with an effective FAQ chatbot saves you time and money. According to a survey, 87% of travelers say they want to talk to a chatbot to help them find the best place to stay to save them the time and money they may waste searching online. 79% say they expect a chatbot to act as an online concierge for them. That’s a lot of expectation that tells you chatbots are beneficial.

FAQ chatbots can give travelers answers to simple inquiries that save your staff and support team a lot of time and money - by up to 30%.

Contactless Personalized Assistance

Did you know 33% of travelers have engaged the help of a virtual travel assistant to help them organize and arrange their trip? 

AI has transformed the travel industry by making it comfortable to reserve air tickets, accommodations, 24/7 customer travel support, etc.

A company travel software that uses AI automation makes it easy for business travelers to get in and out as they, please. Additionally, it can help with contactless bookings, show you what's available, answer any questions, and even give you tips on the best places to eat and see around town.

An AI-based tool connects you with appointments, events, and experiences for your trip within seconds. Your planning tool brings to your device activities and experiences specific to your demands, whether you are looking for professional events, leisure, or fun activities.

Travel Safety Personalization Through 24/7 Duty Of Care

Back in the day, the most important things for business travelers were schedules, where they were staying, and how much they were paying. But as any business knows, every customer is different, and their needs are sacrosanct. But after the pandemic, priorities have changed and become much more than just services.

Customized company travel software helps your employees stay informed about all their travel needs by giving them updates and solutions on entrance information and logistics, responding to travel disruptions with automated resolutions, and keeping them updated. The customization also alerts them on safety protocol information and reminders during their journey to ensure everyone has a great experience with traveler well-being in mind.

Customization Supports Sustainability

Companies are seeing a growing demand for sustainability driven by CSR. Many have noticed an increasing demand for unique, personalized experiences, suggesting that travel is becoming more selective. 

These travel demands are typically for green travel; ideal workcations; and bleisure, when travelers want to go the extra mile and get everything they want out of their holiday experience. However, they also want to do something to help the planet. 

Business travelers want to experience themselves in a unique microcosm of the places they visit – its people, food, and culture. They also want to choose travel partners who share the same ecological responsibility, whether through eco-friendly air travel, eco-friendly hotels, or zero-emission cars. A good company travel software can personalize traveling in many ways, including supporting a green travel management system.

The Bottom Line: Company Travel Software Supports Personalization In Business Travel

The rise of technology and the pandemic have forced companies to reevaluate how they care for their people. Business travel has always been motivated by the need to build new relationships and also explore new opportunities to expand your business. 

The critical factor affecting business travel is keeping the travel experience fast, secure, and contactless. Personalization with an excellent company travel software such as ITILITE will help you. 

Come and experience customization with cutting-edge technology!